DELIVERY INFORMATION

Christmas Deliveries

Our office will be closing for Christmas on Friday 20th December at 4pm. We will open again on the 2nd January at 9.00am. Last despatch date for In-Stock orders will be 19th December.

Orders placed online during the Christmas shutdown will be processed on 2nd January 2025.

Low Flat Rate Delivery Charge

A flat rate £12.50 (+ vat) delivery charge is applied to most UK mainland orders (excluding Highlands) irrespective of order quantity. Products that are bulky and fragile by nature, will be despatched using a pallet delivery service to reduce the risk of any in-transit damage. Any additional costs for this service will be clearly displayed during check-out.

Northern Ireland, Highlands & Islands and the EU customers: Please contact us for a delivery quotation.

EMAIL: info@whitelightdisplay.co.uk

*Please note that it is the responsibility of customers in Northern Ireland and the EU to pay any relevant customs duties, VAT and handling charges for the imported goods.

Delivery Service

All in stock orders will be dispatched for delivery within 1-3 working days and your order will be delivered during the working day between the times of 9:00 am and 5.00pm (Monday to Friday). Special Order or Make To Order item estimated delivery lead-times will be clearly displayed for each product. Please refer to the delivery tab on the main product page.

Need it Sooner? We can often ship products faster than published lead-times. Contact us for our very best lead-time.

It is important to note that if your order comprises several items, then your delivery may be split. With stocked items being dispatched immediately and Special Order items following at a later date.

White Light Display is primarily a business to business supplier, although we do deliver many products to domestic addresses. However certain large items can only be delivered to non-domestic addresses. If your order falls into this category we will notify you immediately when your order is placed. Please be aware that all deliveries require a signature and packages will not be left at unoccupied premises.

In-transit Damages

White Light Products take great care to ensure your order reaches you in the perfect condition it left the warehouse. Even so, we urge customers to inspect their goods for any in-transit damages as soon as possible following delivery. All damages must be reported to us by email (info@whitelightdisplay.co.uk) within 24 hours following delivery. Regrettably claims for damages can not be entertained if reported outside of this period.

Pallet Delivery

Larger bulkier items will often be delivered on a non-returnable pallet to ensure they arrive in a perfect condition. Please be aware that as with all pallet deliveries, it is not the responsibility of the delivery driver to transfer items from the pallet into the delivery premises. Where safe to do so, the pallet/s will be left in a safe location curb-side, adjacent to the delivery premises, and it is the customers responsibility to transfer the items from the pallet into the delivery premises and to dispose of the pallet.